Privacy Policy

Last Updated: December 27, 2025

1. Introduction

Unloq AI (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, company name, billing information
  • Business Data: Information you provide for automation workflows, including documents, files, databases, and system credentials
  • Communication Data: Messages, support tickets, and feedback you send to us

2.2 Information Collected Automatically

  • Usage Data: How you interact with our services, features used, and performance metrics
  • Technical Data: IP address, browser type, device information, operating system
  • Cookies and Tracking: We use cookies and similar technologies to enhance user experience

2.3 Third-Party Data

  • Information from integrated platforms and APIs you authorize us to access

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our AI automation services
  • Develop, train, and optimize our AI models and algorithms
  • Process transactions and send related information
  • Respond to inquiries and provide customer support
  • Send administrative information, updates, and security alerts
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

4. AI and Machine Learning

4.1 AI Model Training

  • We may use aggregated and anonymized data to train and improve our AI models
  • Client-specific data is only used for your automation workflows unless you explicitly consent otherwise
  • We implement data minimization practices in our AI training processes

4.2 Automated Decision-Making

  • Our AI systems may make automated decisions as part of your configured workflows
  • You maintain control over automation parameters and can review outcomes
  • Critical business decisions should include human oversight

5. Data Sharing and Disclosure

We may share your information with:

5.1 Service Providers

Third-party vendors who perform services on our behalf (cloud hosting, payment processing, analytics), bound by confidentiality agreements

5.2 AI and API Partners

External AI services and APIs necessary to deliver our automation solutions, selected for their security and privacy standards

5.3 Business Transfers

In connection with mergers, acquisitions, or sale of assets, with advance notice to you

5.4 Legal Requirements

When required by law, legal process, or to protect rights, property, and safety

5.5 With Your Consent

Other parties, when you provide explicit consent

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption in transit (TLS/SSL) and at rest
  • Access controls and authentication mechanisms
  • Regular security audits and vulnerability assessments
  • Employee training on data protection
  • Incident response procedures

Despite our efforts, no security system is impenetrable. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

When data is no longer needed, we securely delete or anonymize it. You may request deletion of your data subject to legal and operational requirements.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request copies of your personal information
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Request transfer of your data
  • Restriction: Request limitation of processing
  • Objection: Object to certain processing activities
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at contact@unloqai.com.

9. International Data Transfers

We may transfer your information to countries outside your residence. We ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses
  • Privacy Shield certification (where applicable)
  • Adequacy decisions by relevant authorities

10. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect information from children. If you believe we have collected such information, contact us immediately.

11. Third-Party Links and Services

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for their privacy practices. Review their privacy policies before providing information.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to deletion
  • Right to non-discrimination

We do not sell personal information as defined by CCPA.

13. European Privacy Rights (GDPR)

For individuals in the European Economic Area:

  • We process data based on legal grounds (consent, contract, legal obligation, legitimate interests)
  • You have rights under GDPR, including access, rectification, erasure, and data portability
  • You may lodge a complaint with a supervisory authority
  • We appoint a Data Protection Officer where required

Contact our DPO at contact@unloqai.com.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice on our website. Continued use after changes constitutes acceptance.

15. Contact Us

For questions about this Privacy Policy or our privacy practices:

Unloq AI
Vina2 Panorama, Quy Nhon, Gia Lai
Email: contact@unloqai.com

Consent

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.