Customer Service Chatbot

An AI-powered customer service chatbot offers a powerful opportunity to reduce costs, save time, and free up valuable staff to focus on higher-priority work.

Unloq AI’s chatbot solution combines exceptional accuracy with deep customization. Powered by Hybrid Search RAG technology, our chatbots are finely tuned to match your brand’s unique style and voice.

Unloq AI intelligent customer service chatbot solution

Deploy a personalized AI assistant trained specifically on your products and services. Our chatbot provides instant, accurate answers 24/7, resolving customer queries while maintaining your brand voice.

Key Features:

  • Trained on an extensive knowledge base covering your business’s products, services, and policies.
  • Seamlessly integrates with your website’s live chat, Messenger, WhatsApp and Zalo OA channels.
  • Fully customizable to align with your preferred tone, personality, message length, and style.
  • Captures valuable customer information, such as email addresses and phone numbers.
  • Facilitates a smooth and efficient handoff to human agents when necessary.
  • Automatically stands down when a human admin enters the chat.
  • Connects to e-commerce stores to answer questions about products, stock and order status.
ai agent customer support
A simplified diagram of the AI chatbot architecture
consumer expectations
Today’s customer requires an answer fast

Consumers’ patience is shrinking, and you must answer them quickly

In today’s rapidly evolving marketplace, the speed of customer service has become a critical factor in driving satisfaction. Research shows that a remarkable 90% of consumers now expect an immediate response when engaging with customer support.

However, customers may seek assistance at any time, even during holidays, peak seasons, or periods when staffing levels struggle to keep pace with demand. If a customer leaves without their issue being resolved, the probability of their return diminishes significantly.

This is where an AI-powered chatbot becomes an invaluable asset: a dependable, round-the-clock support agent. It provides uninterrupted service even during holidays and easily manages high volumes of inquiries—ensuring that no customer is left waiting.

Unloq AI’s RAG technology is a game-changer for AI chatbots

Unloq’s AI-powered chatbot is built to give accurate, reliable answers by pulling information directly from your company’s own data.

Unlike typical AI chatbots that can make things up or return results that miss the point, Unloq’s system searches your data in two ways — by understanding the meaning behind a question and by matching the exact words used.

These two methods work together to find the most relevant information and deliver a clear, precise answer.

The result is a chatbot that truly understands what your customers are asking, responds with accuracy every time, and goes far beyond what traditional chatbots are capable of.

rag
Retrieval-Augmented Generation (RAG)
ai social media
Unloq AI’s chatbot offers multi-channel support

Multi-channel support meet your customers where they are

Unloq AI’s chatbot solution is designed to meet your customers wherever they are, offering seamless multi-channel support across today’s most widely used platforms.

Whether your audience engages through your website’s live chat, or prefers messaging apps such as Zalo, WhatsApp, Facebook Messenger, Unloq AI delivers a consistent and intelligent conversational experience across every touchpoint.

This omni-channel presence ensures that no customer interaction is missed, allowing your business to engage, support, and convert users on the platforms they already know and trust — without the need to manage separate systems or workflows for each channel.

Chatbot feature matrix

Plan/featuresBasicAdvancedPremium
Channels (Messenger, Zalo, WhatsApp)123
Knowledge database size0.5 GB1 GB2 GB
Monthly chatbot queries 1,0005,00010,000
Chatbot website widget✓✓✓
Handoff to human agent✓✓✓
Chat history✓✓
Leads capturing tool✓✓
Auto-pause bot when admin enters chat✓✓
Switch chatbot on/off dashboard✓✓
Reply to Facebook comments✓✓
E-commerce support✓✓
Calendar booking tool✓
Chatbot performance analyzer✓
Update frequencyWeeklyWeeklyDaily

FAQs

A customer service chatbot is an AI-driven solution designed to autonomously address inquiries about your business’s products, services, and policies. This chatbot is trained on a knowledge base comprised of documents you provide. When interacting with customers, it utilizes this knowledge base as a foundation to ensure that its responses are accurate and reliable.

Some advantages of using a chatbot are:

  • Round-the-clock support: Your chatbot is accessible 24/7, providing immediate responses to customers’ inquiries during off-peak hours, evenings, and holidays.
  • The chatbot efficiently manages high volumes of support requests, eliminating the necessity for additional staff who may remain unoccupied for most of the day.
  • Our chatbot solution is markedly more economical than recruiting extra support personnel to handle peak inquiries, as well as the potential loss of customers who prefer not to wait.

Our AI chatbot solutions stands out for several reasons:

  • Unmatched Accuracy: Our chatbot employs advanced hybrid search RAG technology to ensure maximum relevance and precision in every response.
  • Blazing Speed: Optimized for performance worldwide, we leverage Cloudflare’s Hyperdrive technology and Neon’s high-performance databases to deliver rapid, real-time interactions.
  • Total Customizability: Tailor your chatbot’s tone, voice, messaging style, length, and more to perfectly align with your brand and communication needs.
  • Satisfaction Guaranteed: We develop your chatbot at no upfront cost. Payment is only requested once you are fully satisfied with the solution, after which we deploy it seamlessly across your website and social media platforms.

We offer the following integrations:

  • Website live chat
  • WordPress, WooCommerce, Shopify
  • Meta Messenger, Zalo
  • Calendar booking systems
  • Voice chat

Absolutely! Our chatbot can be tailored to meet your specific requirements and align with your brand’s unique identity. You can adjust its tone, warmth, and personality, and we also offer customization options for the chat widget, including your brand colors and logo.

No, chatbots do not replace human workers. Certain inquiries require the flexibility and nuanced understanding that only a human can provide to ensure satisfactory resolutions. Consider chatbots as the initial point of contact; they efficiently address repetitive questions, providing customers with quick information. By managing these routine inquiries, chatbots allow staff to concentrate on more complex tasks.

Additionally, when encountering intricate issues, chatbots can seamlessly transfer these cases to human agents for thorough follow-up and resolution, while autonomously handling standard queries.

Each AI chatbot solution is tailored to meet your specific business requirements. Consequently, there is no standard pricing for our chatbot offerings. We encourage you to contact us for a personalized quote. Currently, Unloq AI provides complimentary initial setup and training for the chatbot; however, a minimum commitment of three months is required, payable in advance. Since the chatbot software operates on Unloq’s servers, a monthly subscription fee will apply.

Yes, there are a few requirements:

  1. The chatbot requires a platform to operate, typically your company’s website, where it can function as a live chat available 24/7. Unloq AI will provide the necessary code for the chatbot widget, which must be integrated into your site. Additionally, we facilitate connecting your chatbot to Messenger (a Facebook business page is required) or Zalo (an official account is needed).
  2. The chatbot must be trained using your company’s data, encompassing your products, services, policies, and frequently asked questions (FAQs). Unloq AI will create and maintain the database that serves as the chatbot’s knowledge base. To achieve this, your data must be formatted in a manner that is readable and comprehensible by the database system. Currently, we support the following formats:
    • Text files, MS Word documents, Google Docs, PDF files.
    • WordPress pages and posts, plain HTML pages
    • WooCommerce and Shopify product pages
  3. The information provided for the chatbot must be “clean” and in a machine-readable format. Data that is flawed, such as being incomplete, incorrect, duplicated, outdated, or improperly formatted, will result in inaccuracies and misleading responses from the chatbot.

Want your own AI chatbot solution? Contact us now!

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