AI Agent Chatbot

Advanced AI agent chatbot that works as a 24/7 customer support assisstant and sales agent.

transformation

Trained on your business’s products, services, and policies.

chatbot

Integrates with website, Messenger, WhatsApp and Zalo OA channels.

lead generation

Captures lead info, such as email and phone number.

customer service

Smooth handoff to human agents when necessary.

unloq ai chatbot front
multichannel chat support

Multi-Channel Support: Reach Customers Where They Are

  • Provide a consistent, intelligent experience across all your customer touchpoints.
  • Engage users on their preferred platforms, including Zalo, WhatsApp, Messenger, and website live chat.
  • Eliminate the need to juggle separate systems or workflows for each channel.
  • Ensure no lead is lost by engaging and converting customers on the platforms they already trust.

Unloq AI’s RAG Technology: Smarter, Reliable Conversations

  • Delivers precise, reliable answers by pulling information directly from your own company database.
  • Combines semantic understanding (meaning) with keyword matching to find exactly what your customers need.
  • Prevents “made-up” answers common in standard AI models by grounding responses in your company data.
  • Truly understands customer intent to provide clear, relevant, and helpful responses every time.
rag is a game changer

Chatbot Plan Feature Matrix

STARTERBUSINESSENTERPRISE
Channels (Messenger, Zalo, WhatsApp, Instagram)234
Knowledge database size0.5 GB1 GB2 GB
Monthly chatbot queries 2,0005,00010,000
Chatbot website widget✓✓✓
Chatbot handoff to human agent✓✓✓
Chatbot lead capturing✓✓✓
Auto-pause bot when admin enters chat✓✓✓
Switch chatbot on/off dashboard✓✓✓
Reply to Facebook comments✓✓
E-commerce support✓✓
Chat history✓✓
Calendar booking tool✓
Chatbot performance analyzer✓
Update chatbot knowledgeWeeklyWeeklyDaily

FAQs

A customer service chatbot is an AI-driven solution designed to autonomously address inquiries about your business’s products, services, and policies. This chatbot is trained on a knowledge base comprised of documents you provide. When interacting with customers, it utilizes this knowledge base as a foundation to ensure that its responses are accurate and reliable.

Some advantages of using a chatbot are:

  • Round-the-clock support: Your chatbot is accessible 24/7, providing immediate responses to customers’ inquiries during off-peak hours, evenings, and holidays.
  • The chatbot efficiently manages high volumes of support requests, eliminating the necessity for additional staff who may remain unoccupied for most of the day.
  • Our chatbot solution is markedly more economical than recruiting extra support personnel to handle peak inquiries, as well as the potential loss of customers who prefer not to wait.

Our AI chatbot solutions stands out for several reasons:

  • Unmatched Accuracy: Our chatbot employs advanced hybrid search RAG technology to ensure maximum relevance and precision in every response.
  • Blazing Speed: Optimized for performance worldwide, we leverage Cloudflare’s Hyperdrive technology and Neon’s high-performance databases to deliver rapid, real-time interactions.
  • Total Customizability: Tailor your chatbot’s tone, voice, messaging style, length, and more to perfectly align with your brand and communication needs.
  • Satisfaction Guaranteed: We develop your chatbot at no upfront cost. Payment is only requested once you are fully satisfied with the solution, after which we deploy it seamlessly across your website and social media platforms.

We offer the following integrations:

  • Website live chat
  • WordPress, WooCommerce, Shopify
  • Meta Messenger, Zalo, WhatsApp
  • Calendar booking systems
  • Voice chat

Absolutely! Our chatbot can be tailored to meet your specific requirements and align with your brand’s unique identity. You can adjust its tone, warmth, and personality, and we also offer customization options for the chat widget, including your brand colors and logo.

No, chatbots do not replace human workers. Certain inquiries require the flexibility and nuanced understanding that only a human can provide to ensure satisfactory resolutions. Consider chatbots as the initial point of contact; they efficiently address repetitive questions, providing customers with quick information. By managing these routine inquiries, chatbots allow staff to concentrate on more complex tasks.

Additionally, when encountering intricate issues, chatbots can seamlessly transfer these cases to human agents for thorough follow-up and resolution, while autonomously handling standard queries.

Each AI chatbot solution is tailored to meet your specific business requirements. Consequently, there is no standard pricing for our chatbot offerings. We encourage you to contact us for a personalized quote. Currently, Unloq AI provides complimentary initial setup and training for the chatbot; however, a minimum commitment of three months is required, payable in advance. Since the chatbot software operates on Unloq’s servers, a monthly subscription fee will apply.

Yes, there are a few requirements:

  1. The chatbot requires a platform to operate, typically your company’s website, where it can function as a live chat available 24/7. Unloq AI will provide the necessary code for the chatbot widget, which must be integrated into your site. Additionally, we facilitate connecting your chatbot to Messenger (a Facebook business page is required) or Zalo (an official account is needed).
  2. The chatbot must be trained using your company’s data, encompassing your products, services, policies, and frequently asked questions (FAQs). Unloq AI will create and maintain the database that serves as the chatbot’s knowledge base. To achieve this, your data must be formatted in a manner that is readable and comprehensible by the database system. Currently, we support the following formats:
    • Text files, MS Word documents, Google Docs, PDF files.
    • WordPress pages and posts, plain HTML pages
    • WooCommerce and Shopify product pages
  3. The information provided for the chatbot must be “clean” and in a machine-readable format. Data that is flawed, such as being incomplete, incorrect, duplicated, outdated, or improperly formatted, will result in inaccuracies and misleading responses from the chatbot.